Purpose of This Privacy Policy

At Items4games.store (referred to as “we,” “us,” or “our”), safeguarding your privacy and ensuring the security of your personal information is a priority. This Privacy Policy outlines how we collect, use, store, and protect your personal data, the legal basis for processing it, and your rights under UK data protection laws. It applies to any visitor, user, buyer, or customer (collectively referred to as “you” or “your”) who accesses or makes purchases through our Site.

This Privacy Policy forms a part of our agreement with you. By using our Site, you confirm acceptance of this policy and agree to its terms. Should you register, browse, or make purchases, these actions signify your agreement to our privacy practices. The Site is managed by LAFREN DIGITAL LTD, a company registered in England and Wales (company number 16094447) with its registered office at 65 Peters Court Russell Close, Basildon, United Kingdom, SS15 6BD.

As data controllers, we are committed to handling your personal information in line with UK data protection regulations. We do not share your data with third parties, except where legally required or with your explicit consent.

Updates to This Privacy Policy

We may update this policy periodically. The current version applies until superseded by a new version, so we encourage you to review it regularly to stay informed of any changes.

Personal Data We Collect

Personal data is information that can be used to identify you directly or indirectly. This Privacy Policy does not cover data that has been anonymised. We collect and process various types of personal data, which are grouped as follows:

• Registration Data: When you register on our Site, we collect your email address to facilitate account creation.
• Purchase Data: When you make a purchase, we may collect your Games username and server details to provide the services.
• Payment Data: You will be redirected to a secure third-party payment gateway for processing. We do not store or have access to your payment card details (such as card number, expiration date, or CVV). All payment data is handled in compliance with PCI DSS standards by the third-party provider.

Additional Information We May Request

We may require additional information to verify identity, process refunds, or handle chargeback requests. This may include:

• Personal Identification Data: Name, date of birth, registered address, and ID number.
• Documentation: In certain cases, we may ask for ID verification (passport, driving licence), proof of address (utility bill or bank statement), or a payment report after purchase. This documentation is only requested if necessary for verification or legal requirements.

How We Use Your Personal Data

We process your personal data to facilitate your transactions, manage our relationship with you, offer relevant services, enhance user experience, and respond to your inquiries. Specifically, we use:

• Email: To communicate with you regarding transactions, updates, or support.
• Purchase Data: To fulfil orders and manage your user experience.

We retain your data only as long as required to fulfil these purposes and comply with legal obligations.

Third-Party Links and Data Sharing

Our Site includes links to third-party payment gateways. We take care to work only with secure, PCI-compliant providers. These third-party services may process your personal data independently and have their privacy policies, which we encourage you to review.

We do not share your data with third parties, except:

• For Legal Obligations: Where required by law (e.g., in response to legal requests or investigations).
• With Consent: In situations requiring dispute resolution, fraud investigation, or chargeback processing, with your explicit consent.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

Special Category Data

We do not process special category data, such as information on health, race, or political beliefs.

Your Data Protection Rights

Under UK data protection laws, you have specific rights concerning your personal data, which include:

• Right to Access: Request a copy of your personal data held by us.
• Right to Rectification: Correct any incomplete or inaccurate data.
• Right to Erasure: Request deletion of personal data when there is no lawful basis for retention.
• Right to Object: Object to processing based on legitimate interests.
• Right to Restriction: Suspend processing in certain circumstances.
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
• Right to Withdraw Consent: Withdraw your consent where we rely on it for processing.

If you wish to exercise any of these rights, please contact us. No fee applies unless a request is excessive or unfounded.

Data Security and Retention

We employ industry-standard security measures to protect your data, including encryption and access controls. Although we endeavour to secure data transmission and storage, no system is entirely infallible. Please bear in mind that data transmission over the internet carries inherent risks, and we cannot guarantee absolute security.

Your data is retained only as long as necessary to fulfil its purpose or as legally required. Data that is no longer needed will be securely deleted or anonymised.

Response Time

We aim to respond to all legitimate requests within one month. For complex cases, this period may be extended, and we will keep you updated on progress.

Contact Information

For any questions or concerns about this Privacy Policy, please contact us at [email protected] or by post at LAFREN DIGITAL LTD, 65 Peters Court Russell Close, Basildon, United Kingdom, SS15 6BD.